Underwriting Manager

Job Title: Underwriting Manager
Reports To: VP Underwriting
Department: Direct Underwriting
Location: Irvine, CA | Diamond Bar, CA | Remote

Position Summary

Our customer-centric team is changing the home lending game with fierce loyalty and a dedication to delivering an extraordinary home loan experience. We empower our team members by engaging and immersing them in a fun, positive, and energetic atmosphere that places emphasis on the customer experience above all else. If you love coming to work every day and winning, hold yourself to high goals and standards, subscribe to a no drama workplace and live to serve your customers as much as each other…we want you on our team.

Mission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment without losing focus on quality of work and delivering an exceptional customer experience. As an Underwriting Manager, your primary mission is to lead and inspire your team to effectively manage their loan pipeline ensuring timely evaluation and decision of borrower loan qualification. Enable and monitor team performance against published service levels and productivity, compliance and decision quality goals; ultimately delivering a best-in-class customer experience.

Primary Duties & Responsibilities

  • Lead a team of 15 underwriters and underwriting assistants
  • Oversee team pipeline execution to ensure (i) timely evaluation and decision of borrower loan qualification, (ii) team performance against published service levels, decision quality and productivity goals (iii) loans are underwritten in compliance with regulatory and company guidelines, policies and procedures and (iv) team delivery of a best-in-class customer experience
  • Monitor, prioritize and assign pipeline to strategically plan upstream/downstream load balancing to enable team to meet and exceed published SLAs and maintain compliance timelines/guidelines
  • Work closely with production, processing and funding peers to help resolve escalated/complex issues (i.e. loan qualification, customer complaint, loan scenario/restructure, post-closing conditions, etc.), design creative solutions, and execute resolution to ensure the optimal customer experience
  • Develop and retain team of high-performing, motivated staff by recruiting, hiring and on-boarding qualified team members, and demonstrating continued engagement/accessibility through regular coaching to support professional development unique to the individual
  • Carryout and communicate to team any changes to: (i) business and/or technology flow, (ii) regulatory and agency/investor guidelines and (iii) company policies and procedures to ensure timely, effective adoption/change management
  • Review monthly quality and compliance findings and reports (i.e. quality control, compliance audit, agency/investor conditions), research problem incidents, define relevant course of action and oversee timely, effective resolution
  • Lead performance management activities such as: (i) set performance standards and evaluate individual performance, (iv) provide candid, positive and constructive feedback and (iv) recommend personnel actions, as relevant
  • Operate with a goal to ensure team meets and exceeds customer expectations
  • Operate in a manner that promotes team production of quality loans, compliant with lending laws and company policies
  • Monitor and maintain team productivity and quality performance at or above required goals
  • Perform other duties, projects and responsibilities, as assigned

Skills & Abilities

  • Subscribe to a no drama workplace
  • Subscribe to the mission of creating a truly customer and team member centric environment
  • Love to come into work every day and win
  • Highly motivated, self-starter with ability to work independently under minimal supervision, and as a team player
  • Ability to motivate others to meet their own job expectations and goals
  • Demonstrated cooperative, collaborative partnership with colleagues and team members
  • Superior pipeline management; ability to forecast, prioritize and plan for/schedule upcoming workloads
  • Clear, effective interpersonal skills, written and verbal communication skills
  • Ability to work in a fast-paced, multi-tasking environment and manage to multiple deadlines
  • Strong analytical, problem solving and creative thinking skills
  • Strong organization, follow through and time management skills
  • Excellent attention to detail with commitment to accuracy and quality
  • Dependable, responsible and able to use good judgement

Qualifications & Experience

  • College degree, preferred
  • 5+ years underwriting and/or credit policy experience in high volume mortgage setting
  • Understanding of end-to-end mortgage origination, fulfillment and post-closing process
  • Extensive knowledge in the following loan programs/products: conventional, FHA, VA, refinance and purchase, a plus – jumbo & non-QM
  • Thorough understanding of agency & investor underwriting guidelines, policies and procedures
  • Advanced knowledge and responsibility for compliance with state and federal regulations applicable to loan fulfillment
  • Expert knowledge of Desktop Underwriter (DU) & Loan Prospector/Loan Product Advisor (LP/LPA)
  • Advanced math skills; adept at calculating income from salaried and self-employed borrowers, qualifying ratios and other relevant loan calculations
  • FHA DE certification and/or VA SAR certification
  • Basic proficiency in Microsoft Office products (Excel, Word, PowerPoint, etc.)
  • Experience with Empower, a plus

Other Duties: This position profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional related duties, as assigned, in order to meet the needs of the organization.

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