Lending Officer
Job Title: Lending Officer
Reports To: Production Manager
Department: Direct Production
Location: Irvine, CA | Irving, TX
Position Summary
Our customer-centric team is changing the home lending game with fierce loyalty and a dedication to delivering an extraordinary home loan experience. We empower our team members by engaging and immersing them in a fun, positive, and energetic atmosphere that places emphasis on the customer experience above all else. If you love coming to work every day and winning, hold yourself to high goals and standards, subscribe to a no drama workplace and live to serve your customers as much as each other…we want you on our team.
Mission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment without losing focus on quality of work and delivering an exceptional customer experience. As a Lending Officer, your primary mission is to deliver a best-in-class customer experience by helping customers assess their financial situation, select the best loan product and guiding them through the mortgage loan process to lead to on-time closings.
Primary Duties & Responsibilities
- Deliver a best-in-class customer experience to all customers
- Contact customers through inbound and outbound calls via company provided leads and marketing resources
- Assess customer needs and financial situation and structure loan offers to help guide the customer to select the best loan product for them
- Accurately input borrower information for a complete loan application and continue to maintain an accurate borrower profile within the CRM &/or LOS throughout the loan transaction
- Collect borrower qualification documentation and review to verify that supporting documentation matches the application to ensure a complete loan submission to processing
- Communicate clearly, frequently and effectively with borrowers to seamlessly guide them through the loan process
- Partner with customer relationship managers to resolve problems, qualification issues or conditions throughout production and fulfillment process
- Operate with a goal to meet and exceed customer expectations
- Operate in a manner that promotes loan quality and compliance with lending laws
- Maintain loan production and quality performance at or above required goals
Skills & Abilities
- Subscribe to a no drama workplace
- Subscribe to the mission of creating a truly customer and team member centric environment
- Love to come into work every day and win
- Strong phone skills, easily building rapport and connection with customers
- Highly motivated, enthusiastic, self-starter with ability to work as a team player
- Excellent written and verbal communication skills
- Strong problem solving and creative thinking skills
- Ability to work in a fast-paced, multi-tasking environment and manage to multiple deadlines
- Strong organization, follow through and time management skills
- Excellent attention to detail with commitment to accuracy and quality
- Ability to learn and adapt to guideline changes
- Flexibility to work up to 50 hours per week which may include some weekend hours
Qualifications & Experience
- Licensed Loan Originator compliant with NMLS SAFE Act and actively hold 3 or more licenses
- 2-3 years of sales experience in high volume call center
- Ability to correctly and accurately structure and price loans
- Extensive knowledge in the following loan programs/products: conventional, FHA, VA, refinance and purchase (a plus – Jumbo, Non-QM)
- Basic proficiency in Microsoft Office products (Excel, Word)
- Experience with Empower, a plus
- Bilingual (read, write, speak) in Spanish, a plus
Other Duties: This position profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional related duties, as assigned, in order to meet the needs of the organization.